Practice Information

Appointments

The practice runs an appointment system. Appointments can be made in person, by telephoning the surgery or booking online using the ‘BOOK NOW’ button at the top of our website. Urgent problems will be dealt with promptly. Patients who have multiple or complicated problems are asked to let reception know when making the appointment, so we can book accordingly. As it is impossible to tell when emergencies will arise, the doctors sometimes cannot adhere to the appointment schedule. Patients should feel free to contact the surgery prior to appointment to check if things are running on time. If patients decide to come early to their appointment they will not be placed in the queue until their scheduled time slot. Should you miss your appointment without cancelling, it will be recorded on your file.

Out of Surgery Visits

If patients feel too ill to attend the surgery they can be visited at home provided that

1. They are regular patients of the practice.
2. Elderly and frail.
3. They live within 15 kilometres of the surgery.

Home visits are usually done in the evening, after the surgery has closed. Alternative arrangements can be made for urgent matters.

Wheelchair Access

Close access available at the front of the surgery and driveway.

Results of Investigations

At the time investigations are ordered arrangements will be made for results to be communicated via SMS or phone. Patients will be called to come in on the same day if results are urgent.

Recall and Reminder System

We have in place a system whereby the patients are notified by secure SMS or telephone if they are required to make appointments for overdue pap smears or vaccinations.

New Patients

All the doctors believe the first appointment is most crucial in obtaining full medical history, height, weight and urine tests. Each new patient appointment takes at least 15 minutes if not longer.

Patients Records

Patients may sign a medical release form which allows the Clinic to obtain their health records from their previous doctors. Patients who wish to have their records available for all G.P.’s and hospital all over Australia will now be able to do so via ‘My Health Record’. You will need to register on the website www.myhealthrecord.gov.au

PLEASE NOTE –If you decide to change doctors and no longer want to attend the Rehman Clinic, Dr Rehman will not accept you back as a patient if you wish to return at a later date.

After Hours Service

is provided for urgent medical problems by calling ‘Hello Doctor Service’ on 134 100. For general medical advice, you may call the GP Helpline on 1800 022 222.

Scripts

Scripts will only be issued by making an appointment for a consultation.

Fees

It must be noted that some services provided by Rehman Clinic do not attract a Medicare rebate. Examples of such services are Insurance medicals and pre-employment medicals.

Dr Rehman bulk bills the holders of Veteran Affairs cards, Centrelink pension and health care cards and Commonwealth Seniors Concession card holders. You are requested to settle accounts at the time of consultation. Cash, MasterCard, visa card are accepted. Cheques from regular clients will be accepted. Dr Rehman’s fees are $60.00 for standard visit and $100.00 for a long visit.

Overseas visitors without Medicare cards will be charged $120.00.

Telephone Calls

The doctors will take telephone calls from regular clients of the practice. However, most calls will need to be returned after the end of the working day, staff to be given some information as to the nature of the inquiry.

Emailing

Our email address is admin@rehmanclinic.com.au all enquiries will be addressed within 48 hours during the week and forwarded to your doctor. If you require anything urgent please call the clinic.